FAQ

WHEN DOES MY CLASS/CLASS PACKAGE EXPIRE?

All purchases, including classes, class packages, or private lessons expire 4 months from the date of purchase. No refunds or exceptions will be made for purchases not utilized within 4 months.

CAN I COME TO THE INTERMEDIATE CLASSES?

The Intermediate classes are open to certain students only. If you are a beginner, you must complete beginner curriculum before moving up to the Intermediate classes. If you are looking for a challenge or feel like you are not moving quickly enough through our beginner curriculum, please think about scheduling private lessons. They are a great way to advance quickly and get stronger!

We welcome out of town aerialists and aerialists from other studios! Please email info@aerialdragonfly.com if you are looking to test into our Intermediate level classes. You must schedule a private lesson and test out of all required curriculum before attending any Intermediate level classes.

WHAT DO I WEAR/BRING TO CLASS?

For Aerial Silks, Aerial Hammock, Aerial Yoga, Lyra and Acro classes please wear comfortable form fitting clothing that covers your armpits, the backs of your knees and doesn’t ride up on your belly when you hang upside down. This will help you avoid getting silk burn. Yoga pants, leggings, leotards, unitards, spandex, etc are ideal. For Pole classes, leggings or shorts and a tank top or t shirt are appropriate. Avoid clothes with zippers or buttons that can cause damage to or catch on the equipment. Feel free to bring any grip products you may like. Don’t forget water!

WHAT IF I AM NOT STRONG ENOUGH TO DO AERIAL/POLE?

Anyone can do Aerial or Pole! You do not currently need to have upper body or core strength to take any of our classes! Our classes are designed with individualized instruction in mind and are completely achievable for anyone, regardless of current fitness level. We focus on correct form and technique as well as in-class conditioning, so our students progress safely and injury free! If you feel like you need a supplemental strength building class in addition to your regular aerial or pole classes, check out our Functional Strength Training or Aerial Conditioning classes, or consider private lessons to build strength and endurance!

WHAT ARE MY PAYMENT OPTIONS?

Payment is required prior to taking your class. Online registration is the most convenient way to book your spot in class, as our class do occasionally fill up. Payment options in the studio include cash or card. Please note that all payments are non-refundable!

ARE THERE ANY AGE RESTRICTIONS?

We do have age restrictions for our classes, with a minimum age of 12 years old (parent/guardian must be present). For younger children, ages 7-11 years old, we offer private lessons. Parents must accompany all minors in order to sign waivers on their behalf! If a parent or guardian cannot attend the studio in person, the waiver may be printed and signed prior to the class with pre-approval from studio management.

PARTICIPATION WAIVERS

You are required to sign our waiver to participate in any activities at Aerial Dragonfly Movement Studio. Any individual who refuses to sign a waiver will not be allowed to participate in classes. For minors, please be aware that a legal parent or guardian must sign on behalf of their OWN child. If a parent is not present, we can not legally allow the child to take part in an event/class/party/recital, etc.

INJURIES & CONTRAINDICATIONS

Aerial Dragonfly Movement Studio reserves the right to request a doctor's note from individuals with any current injuries or conditions that may be detrimental to their health and safety in an aerial class. Individuals may be prohibited from participating if they have any major injuries or conditions listed below:

  • Hernia or spinal injuires

  • Rotator cuff injuries

  • Any limitations affecting balance

  • Physical handicaps resulting in inability to utilize arms/legs

  • Pregnancy beyond the 1st trimester

  • Epilepsy

  • Any recent surgery must be cleared by a doctor

  • Any recent Botox procedures (no aerial until cleared by a doctor)

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LATE ARRIVAL

Students are expected to be on time to class. You will NOT be admitted to class if you are more than 15 minutes late. If you anticipate that you will late to class, please notify us by calling or texting (248) 509-5315 or write via email to info@aerialdragonfly.com

JEWELRY

We have a strict no jewelry policy for all classes! Items like rings, long earrings, bracelets (including FitBits), necklaces, toe rings and some body piercings must be removed. Refusal or inability to remove an item may mean that you can not participate. Jewelry damages expensive equipment and can directly contribute to injury.

INTOXICATION

No alcohol or drugs are allowed on the premises. If we suspect that you are under the influence of any drugs or alcohol you may be asked to leave without a refund.

HYGIENE

It is a common practice in aerial training to share apparatuses with others. We kindly ask that you make sure you are clean and use hygiene products. Fingernails and toenails should be kept trimmed to avoid injury. We strive to be a scent neutral facility so please take necessary measures including wearing of deodorant or avoidance of scented lotions/perfumes on the day of class.

EQUIPMENT AND RIGGING

Students do not have permission to adjust or change any equipment or apparatuses. Students are expected to only to work on apparatuses specific to their class.

CLASS CANCELLATIONS/REFUND POLICY

ADMS CLASS CANCELLATIONS

Aerial Dragonfly Movement Studio reserves the right to cancel classes if there are less than three students registered for a class within 24 hours of it’s scheduled time. Students will be notified of any changes via email. 

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Classes are canceled when the Department of Transportation issues a “state of emergency”  or there is “severe storm warning” (ie; tornado, blizzard,etc.). Since this is considered an “Act of Nature” and is not controlled by Aerial Dragonfly Movement Studio, we will not issue refunds. We will however, issue a credit that may be used for a any class or lesson equal in value.

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If you are unsure if class may be cancelled for any of the reasons listed above, please check the ADMS Facebook page or website, call/text (248) 509-5315 or email info@aerialdragonfly.com!

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REFUND POLICY

If the student fails to de-register for the class or misses the class/lesson for any reason, please note that we will not offer any refunds, as it is the responsibility of the student to manage their own registration and arrive at their class/lesson, as scheduled. All classes, lessons, class packages and party deposits are non-refundable. No refunds, partial refunds, class credits or exchanges will be offered for any reason.

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RESCHEDULING POLICY

Students are able to reschedule their own appointments through our online scheduler up to 24 hours prior to the scheduled class time. Our online scheduler can be accessed by logging in to the student's account or by following the links in the confirmation email for the appointment. If, for any reason (private lessons, etc.), the student is unable to reschedule their own appointment, the student must email info@aerialdragonfly.com at minimum 24 hours prior to the scheduled time of the appointment. Appointments will not be rescheduled and refunds will not be provided if the request is submitted outside these parameters. 

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All payments are non-refundable and non-transferable, with NO exceptions!

STUDIO RULES:

  • Absolutely no students teaching other students.

  • Late arrival is not tolerated. Students that are more than 15 minutes late may not be allowed to participate.

  • Students may not continue practicing after the end time of their class. When class is over, students must stop what they are doing and come down from the apparatuses.

  • Please respect instructors, other students and studio space/equipment

  • No phone calls/texting during class. If it is an emergency, please handle it discreetly or go outside.

  • We encourage students to be friendly and welcoming to new students, but please refrain from addressing administrative tasks and answering questions more appropriate for the instructor.

  • Students must be actively engaged in class, including stretching and warm up. Students should follow along with the instructors through stretching, warm-up and conditioning.

  • Please remove all jewelry (rings, long earrings, necklaces, etc.) as they can damage the equipment and lead to injury.

  • Please avoid wearing lotion/oils on the day of class as it interferes with grip on the apparatuses.

  • No alcohol or drugs on the premises. If we suspect that you are under the influence of any drugs you may be asked to leave without a refund.

  • No drama! Please do not bring negativity into the studio. We strive to provide a fun and comfortable learning environment for all students!

WHERE CAN I PURCHASE MY OWN SILKS?

We do have an affiliate program with Vertical Art Dance so students can receive a 5% discount on equipment using our code, "aerialdragonfly-affiliate". Additionally, we request that students purchase a Rescue 8 (for Silks) or Hollow Blocks (for Hammocks) to facilitate ease of rigging for our staff. We typically recommend between 12-15 yards of fabric for aerial silks, or 7-8 yards for aerial hammocks. Please contact us at info@aerialdragonfly.com with any rigging questions. We would be happy to advise you!​